Essex (County of). Municipal Services

Site: Essex - Essex County Civic Centre - Fairview Ave W

Service: Essex-Windsor EMS - Land Ambulance Services Administration

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Contact Information
Office Phone Admin: 519-776-6441
Toll Free Phone 1-800-265-5840
TTY Phone 1-877-624-4832
Crisis Phone 9-1-1
Fax 519-776-1254
Text Phone 9-1-1 (please see note in description about registering for this service)
Social Media Facebook Twitter
Primary Contact Danielle Dunlop, Administrative Assistant to the Chief, Essex Windsor EMS; Phone: (Business) ext 2232; Email:
Alternate Contact Crystal Sylvestre, Administrative Assistant to the Deputy Chiefs, Essex Windsor EMS; Phone: ext 2656; Email:
Description and Service Details
Description (Service) FOR EMERGENCY DIAL 9-1-1 
* Ambulance service for County of Essex, City of Windsor and Pelee Island 
* Emergency Medical Services - Administration 
* Essex-Windsor EMS offers a “Cool Aid” program. The “Cool Aid” program is a form which, once completed, is a way to help identify potential high-risk patients in emergency situations.  
* The information on the form is used to assist paramedics in rendering the proper medical treatment if you are unable to communicate with them at the time of the emergency. It includes information about medical conditions, past history, current medications and allergies.  
* There is also a provision for emergency contacts.  
* Once the form has been completed it is to be placed on the front of your refrigerator with a magnet.  
* To obtain a form(s) either open and print the form, Click Here for form  
Fill out our Cool-Aid Request Form,Click Here 
Texting 9-1-1 
* Available on Dec 1, 2014 for Windsor residents only 
* Geared for individuals who are deaf, hard of hearing or have a speech impairment 
* Must register with your wireless provider first and then call 911 to finalize the set up 
* More information can be found at:
Hours Administration: Mon-Fri 8:30 am-4:30 pm 
EMS: 24 hr Emergency Service
Areas Served Essex County
Eligibility No restrictions
Application Registration required for 9-1-1 texting
Languages English
Fees None
Agency Information
Primary Executive Bruce Krauter, Chief, Essex-Windsor EMS; Phone: ext 2654
Alternate Executive Email:
Site Information
Located In Community Essex
Address & Map
Civic and Education Centre
360 Fairview Ave W, Suite 218
Essex, ON N8M 1Y6
Intersection South Talbot Rd S and Fairview Ave W
Physical Access Fully Accessible - Parking, Washroom and Entrance ; Not Applicable

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Call 2-1-1, Toll Free: 1-866-686-0045