New Beginnings

Site: Windsor - Highland Ave

Service: Supervised Access Program

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Contact Information
Office Phone 519-971-0625
Fax 519-971-9002
Primary Contact Carolyn Binder, Manager, Windsor-Essex Child & Parent Place (WECAPP), New Beginnings (Essex County); Phone: Direct Line (Business) 519-971-0625; Fax: 519-971-9002; Email:
Description and Service Details
Description (Service) * Supervised Access Visit service for children with their non-custodial parent. * This is a safe, neutral visit service where staff supervise and factually record visits for parties in separated and divorced families 
* Supervised Access Exchange service supervises the pick up & drop off of children for unsupervised weekend or daily access time with their other parent. This provides a neutral, conflict-free transfer place for parties.  
* Staff record the transfer of children factually and help to ensure safety of all parties involved.
Hours Office: Mon-Fri 9 am-5 pm  
Visit/Exchange Service: Tue-Fri, 4 pm-8 pm * Sat, 9:30 am-4:30 pm * Alternate Sun, 12 noon-6 pm 
* Visits are 1 hour & 45 minutes in length (*Other days & times can be considered , call for details)  
* Leamington visit & exchange service is open one day per week. Referrals to Windsor (call or details)
Areas Served Essex County
Eligibility Ages: 17 year(s) and under 
* Individuals needing to utilize the Supervised Access program
Application * All referrals must call first 
* An intake appointment will be scheduled with each party separately 
* Each party must self refer by calling for information and completing an intake appointment. * No walk-ins please.
Languages English ; French - Upon Request
Fees Service ; * Both parties share the cost.  
* Fees are based on a sliding scale and always made affordable based on income. (This is negotiated at intake) 
* Where a written agreement or court order states one party is responsible for the costs, one party's fee can be waived.
Agency Information
Established 2012
Primary Executive Phone: ext 102
Funding Provincial - Ministry of the Attorney General
Site Information
Site Location between Mercer St and Howard Ave
Located In Community Windsor
Address & Map
1015 Highland Ave E
Windsor, ON N9A 1R6
Intersection Highland Ave and Erie St E
Bus Routes Central 3
Physical Access Fully Accessible - Parking, Ramp, Automatic entrance, Washroom, elevator

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