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Contact Information
Office Phone Municipal Questions : 3-1-1 
Alternate Number: 519-255-2489 (Outside of Windsor)
After Hours Phone * 311 
* Alternate Number: 519-255-2489 (Outside of Windsor)
TTY Phone Use Bell Relay Service. Dial 711 from TTY or call 1-800-855-0511
Fax 519-256-3311
Text Phone 311
Primary Contact Alena Sleziak, Customer Contact Centre Manager; Email:
Description and Service Details
Description (Service) Municipal information call centre for City of Windsor: 
* Operators provide answers to questions regarding Municipal Services 
* Operators generate service requests for the full range of Municipal Services 
* Text 3-1-1 Click Here for Details  
* Submit requests for a City Service Click Here to be directed to Webpage  
* Frequently Asked Questions regarding municipal services Click Here
Hours Customer Contact Centre Hours: Mon-Fri, 8 am-5 pm  
Texting 311: Mon-Fri 8 am-5pm
Areas Served Windsor
Eligibility * No client restrictions for general information 
* Requests for City of Windsor Municipal Services only
Application None required
Languages English ; Interpretive Services - Service can be provided in Language of choice using a third party interpretive service.
Fees None
Agency Information
Funding City / Town
Agency Services
Site Information
Located In Community Windsor
Address & Map
400 City Hall Square E, Suite 410
Windsor, ON N9A 7K6
View MapQuest Map
Intersection City Hall Sq E and University Ave E
Physical Access Fully Accessible - Parking, Washroom, Entrance and Elevator
Other Details
Print Material * Available via printing from the City of Windsor Website 
* Call 311, to see what is available in hard copy print materials, if no access to the website

Still can't find a service? Call us.

Call 2-1-1, Toll Free: 1-866-686-0045