Ombudsman for Banking Services and Investments

Address & Phone(s)
Office Phone 416-287-2877
Toll Free Phone 1-888-451-4519
TTY Phone 1-855-889-6274
Fax 416-225-4722
Areas Served Canada
Located In Community Toronto Downtown Central
Address & Map
401 Bay St, Suite 1505
Toronto, ON M5H 2Y4
View Google Map
Intersection Bay St and Queen St W
Mailing Address PO Box 5 
401 Bay St, Ste 1505 
Toronto, ON M5H 2Y4
Physical Access Wheelchair accessible -- call for details
Description & Services
Description (Service) Independent organization that investigates customer complaints against financial service providers, including banks and other deposit-taking organizations, investment dealers, mutual fund dealers and mutual fund companies
Hours Mon-Fri 8 am-6 pm
Eligibility Consumers of participating firms who have complained to the firm in question but are not satisfied with the result
Application Apply online or email, mail or fax Complaint Submission Form * form can be downloaded from the website
Languages English ; French ; access to interpreters for other languages
Fees None
Contact Information
Primary Executive Sarah Bradley, Ombudsman and Chief Executive Officer

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