Ombudsman Ontario

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Address & Phone(s)
Office Phone 416-586-3300
Toll Free Phone 1-800-263-1830
TTY Phone 1-866-411-4211
Fax 416-586-3485
Areas Served Ontario
Located In Community Toronto Downtown Central
Address & Map
Bell Trinity Square
483 Bay St, 10th Fl, South Tower
Toronto, ON M5G 2C9
 
View Google Map
Intersection Bay St and Queen St W
Physical Access Wheelchair accessible, including main entrance and washrooms
Description & Services
Description (Service) Confidential investigation of public complaints about Ontario government services that could not be resolved through regular complaints procedures * includes provincial ministries, Crown corporations, tribunals, agencies, boards and commissions * Ontario universities and school boards * municipalities (excluding matters covered by the Office of the Ombudsman, City of Toronto -- see separate entry) * cannot deal with matters regarding federal governments, courts, politicians, hospitals, long-term care homes or the private sector

Operates as an office of the provincial legislature, independent of the government and political parties
Hours Mon-Fri 9 am-4:30 pm
Eligibility Ontario residents with complaints about Ontario government services listed in the Who We Oversee database
Application Complaints can be made online, by phone, email, regular mail, fax, TTY or in person * appointment recommended for in-person complaints
Languages English ; French ; interpreter service available for most languages
Fees None
Contact Information
E-Mail info@ombudsman.on.ca
Website www.ombudsman.on.ca
Primary Executive Paul Dubé, Ombudsman
Alternate Executive Barbara Finlay, Deputy Ombudsman

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