Memos and Bulletins
Public Comments COVID-19 Service Change: Essential visitors only (visiting very ill or end-of-life care residents) until further notice.
Contact Information
Office Phone 519-686-0484
Fax 519-686-9932
Primary Contact Carol Neil, Resident and Family Services Coordinator; Phone: 519-686-0484 ext 37; Email:
Description and Service Details
Description (Service) 126-bed long-term care home * residential care for private and 4-bed basic rooms * 24-hour nursing and personal care * access to a doctor and other health professionals
  • bedding and furniture
  • laundry and housekeeping
  • meals
  • personal hygiene supplies
  • medical supplies and equipment (such as catheters, ostomy bags, or wound care supplies)
  • assistance with medication and activities of daily living
  • recreation and social programs

Additional services and facilities:
  • pastoral care
  • palliative care family suite
  • outdoor access on each floor
  • backyard area

Member of the Ontario Long Term Care Association (OLTCA)

Interim Care - 4 interim beds (residential care for hospital patients waiting for long-stay admission) * publicly funded * residents have access to the same services as long-stay residents

Short-Stay Care (Public) - 3 short-stay beds (respite care for people who have caregivers in need of temporary relief) * publicly funded * residents have access to the same services as long-stay residents * 2 female beds with shared bathroom and 1 male bed in private rooms
Hours Daily 24 hours
Administration: Mon-Fri 9am-5pm
Areas Served London
Boundaries London and area
Eligibility Ages: 45 year(s) and up 
Adults who need long-term care * Local Health Integration Network care coordinators assess the needs of applicants
Application Contact the South West Local Health Integration Network - Home and Community Care
Languages English
Fees subsidies for basic rates may be available for eligible applicants
Agency Information
Primary Executive Michelle Priester, Administrator; Phone: 519-686-0484 ext 31; Email:
Funding Donations ; Private ; Provincial - MHLTC ; Provincial - SWLHIN
Agency Services
Site Information
Site Location London (South)
Located In Community London
Address & Map
1210 Southdale Rd E
London, ON N6E 1B4
Intersection Pond Mills Rd and Southdale Rd E
Physical Access Fully Accessible

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Call 2-1-1, Toll Free: 1-866-686-0045