Memos and Bulletins
Public Comments COVID-19 Service Change: Continuing to offer phone and virtual services while working remotely. In-person services include the addiction medicine services for nicotine replacement therapy, the Rapid Access Addiction Medicine Clinic at 648 Huron Street in London, and the housing supports provided by Street Level Women at Risk and Addictions Supportive Housing.
Dedicated live answer lines Mon-Fri 10am-3pm: Information and intake 519-673-3242 ext 222. Current clients and intake 519-673-3242 ext 284. Family and intake 519-673-3242 ext 221. Withdrawal support 519-673-3242 ext 248. Rapid access addiction medicine clinic 519-673-3242 ext 281.
Contact Information
Office Phone 519-673-3242
Internet, Gaming Disorders and Problem Gambling Services Intake Line: ext 234
Substance Abuse: ext 222
Crisis Phone Reach Out ( 519-433-2023 or 1-866-933-2023
Fax 519-673-1022
Description and Service Details
Description (Service) Partner of the Mental Health and Addictions Crisis Centre

Partner of the London Community Addiction Response Strategy (London CAReS)

Addiction Transitional Case Management Service - Assessment and Referral - Program facilitates discharge process from London Health Sciences Centre and the Stabilization Space * ensures patients have linkages to appropriate addiction and mental health services and supports upon discharge * patient works with Addiction Transitional Case Manager to create and implement plan for care

Addictions Supportive Housing - Offers housing opportunities as a part of addiction treatment planning

Back On Track Program - Provincially mandated program for convicted impaired drivers and drivers who receive two or more provincial alcohol or drug related driving offences

Community Opioid Addiction Program - Offers direct client services and community education for people with opioid addictions * assessment and screening required for entry into the treatment program

Community Withdrawal Support Program - Flexible program helps people with problems related to the use of alcohol, drugs (legal and/or illegal) supports people before, during and after periods of intoxication and/or the process of withdrawal * services provided by a team of registered nurses, delivering services over the phone, face-to-face and via Ontario Telemedicine Network (OTN) technology

French Mental Health and Addiction System Navigation Program - Case Management - Provides access to mental health and/or addiction support services in French

Heartspace Program - Specialized prevention, early identification, education and treatment program for women who are pregnant, parenting and substance-involved and their children (prenatal to six years of age)

Problem Gambling and Behavioural Addictions Program - Treatment planning and community-based outpatient treatment for people with gambling, gaming, internet/technology, shopping/overspending or pornography/sex concerns

Rapid Access Addiction Medicine (RAAM) Clinic - Community-based, low barrier services for clients seeking treatment for any substance use disorder * focuses on addiction medicine and offers both medication and psychosocial interventions * community education about addiction medicine for health care professionals

Smoking Treatment for Ontario Patients (STOP) Program - Smoking cessation treatment and counselling support

Substance Use Services - Treatment planning and community-based outpatient treatment for people with a substance abuse concern

Walk-In Intake - Walk-in screening and assessment for all programs

Services and Programs:
  • Aylmer Office (East Elgin Family Health Team)
  • St Thomas Office
  • Strathroy Office
  • Tillsonburg Office
  • West Lorne Office (WECHC)
  • Woodstock Office (OCCHC)
Hours Mon-Tue 8:30am-8pm * Wed-Fri 8:30am-4:30pm
Walk-In Intake: Mon-Fri 9am-4pm * closed 12noon-1pm * closed first Wed of month in the afternoon
Areas Served Elgin County ; London ; Middlesex County ; Oxford County
Boundaries London, Middlesex, Elgin and Oxford
Eligibility Adults and youth who are affected by substance use, abuse and dependence or internet, gaming and gambling concerns * clients with minor mental illness are accepted
Application Attend Intake for appointment
Languages English ; French
Fees Free for most services
Agency Information
Description (Agency) Assessment, treatment and referrals of people with substance abuse, internet, gaming and problem gambling issues * awareness and education programs
Established 1985
Primary Executive Linda Sibley, Executive Director; Email:
Funding Donations ; Federal - Health Canada ; Municipal - London ; Private ; Provincial - SWLHIN
Agency Services
Site Information
Site Location London (Central)
Located In Community London
Address & Map
Main Office: 200 Queens Ave, Suite 260
London, ON N6A 1J3
Physical Access Fully Accessible

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Call 2-1-1, Toll Free: 1-866-686-0045